Don't Panic (FAQ)

Don’t Panic (FAQ)

We’ve got you. Here are the quick answers — if you still need us, hit Need Us? We’re Listening and we’ll sort you out.

Orders

Can I change or cancel my order?

If we haven’t packed it yet, yes. Email/message us ASAP with your order number and what you need changed. Once it’s packed or collected by the courier, we can’t edit it — but we’ll still help you with the next best option.

I didn’t get an order confirmation email — what now?

First, check spam/promotions

Not right now — but if it’s a gift, message us and we’ll do our best to make it feel special.

Shipping & Delivery

Where do you deliver?

Worldwide — we ship to South Africa and international destinations.

How long does delivery take?

Delivery times depend on your location and the courier route. We’ll send tracking as soon as your order ships.

How much is shipping?

Rates are calculated at checkout and listed on our Shipping page.

Do you have same-day or next-day delivery?

Not as a standard option — but if you’re in Johannesburg and it’s urgent, message us and we’ll see what we can do.

Returns & Exchanges

What’s your return/exchange policy?

If something isn’t right, we’ll help. Returns/exchanges are accepted within 7 days of delivery in line with our policy (unworn, unwashed, tags on, within the allowed window). For the full details and steps, please see our Returns & Exchanges policy page.

How do I start a return or exchange?

Message/email us with:

·       Your order number

·       What you’re returning/exchanging

·       The reason (size/fit/issue)

·       Photos if there’s a defect

We’ll reply with the next steps.

What if my item arrives damaged or incorrect?

Tell us as soon as you can after delivery (with photos) and we’ll make it right.

Sizing & Fit

How do I choose my size?

Start with your usual size, then check the product description for fit notes (some pieces are more relaxed, some are more fitted). If you’re between sizes and want a more snatched fit, size down. If you want comfy, size up.

Can you help me pick a size?

Yes — message us your height, usual size, and how you like things to fit (tight/true/relaxed). We’ll recommend.

Do you do crop tops?

Nope. Full-length only. We don’t do crop tops — we do confidence.

Pop Drops (Limited Runs)

What’s a Pop Drop?

A Pop Drop is a limited release. We make small batches, they sell out fast, and we don’t promise restocks.

Will you restock sold-out items?

Sometimes — but not always. If you want first dibs on restocks, subscribe to emails and turn on notifications.

Can I reserve an item?

We can’t hold stock — Pop Drop rules apply. If it’s in your cart, it’s not yours until checkout.

Products & Care

Do your skorts have pockets?

Yes. Built-in shorts + a hidden right-side pocket on the inner shorts (phone/keys/extra ball — sorted).

How do I wash my PadelPop pieces?

Treat them like the premium pieces they are:

·       Cold wash

·       Gentle cycle

·       Wash inside out

·       Don’t iron directly on prints

·       Air dry if you can

(Always check the care label too.)

Payments

What payment methods do you accept?

You’ll see all available payment options at checkout.

Is my payment secure?

Yes — checkout is encrypted and processed through secure payment providers.

Contact

How do I reach you?

Use Need Us? We’re Listening or email us. We’ll get back to you as soon as we can.

What are your support hours?

We’re not a call centre — but we’re consistent. Expect replies on business days, and faster during drops (because we know you’re stressed).

Quick links (optional section)

·       Shop All

·       New In / Latest Drop

·       Shipping

·       Returns & Exchanges

·       Size Guide